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WATCH A DEMO
Our knowledge centre
Targeted VoC Programme
Listen to your greatest source of knowledge - your customers. Run regular focus groups that examine service delivery elements in a social group environment.
Digital Mystery Shopping
Mystery shopping for the online era. Challenge customers to focus on a single aspect of your online or offline services and report using a range of rich media.
Co-Creative Reputation Management
Focus on aspect of product/ service delivery that customers have expressed dissatisfaction with. Seek ideas in research discussions to prevent poor performance.
Ethnographic Vox Pops
Gather video based feedback from participants to gain insight into their habits & product usage. Integrate into reports for greater stakeholder engagement.
Customer Satisfaction Tracking
Track satisfaction to understand how each element of your service affects the purchase experience. Manage stakeholder expectations with accurate forecasts.
Walk Through Instructionals
Ensure participants understand how to complete research tasks with step-by-step instructions. Integrate videos, images and screenshots for greater detail.
Feedback Based Motivation
Motivate participants by sharing research results & company actions. Display correlations between feedback & decisions to reinforce the importance of research.
Project Awareness Campaign
Post details of upcoming projects, in addition to current project updates,so that community & panel members are aware of new opportunities to provide feedback.
Ideas by Tool
Creative Qual Tools
Focus Group Tools
Ideas by Project
Certificate Number: 15494
The Creative Branch