User Acceptance Testing
Introduction: Collaborate with beta testers to gather feedback from your projects in real-world scenarios. Verify that your solution is robust and works for the target audience as intended. Use bulletin board focus groups to complement reporting and provide a direct channel of communication between developers and users.
Method: Create a dedicated bulletin board to give beta testers a place to discuss bugs, issues and potential fixes to problems discovered throughout the UAT phase. Set up threads that focus on known issues, prompting beta testers to share their experiences of these issues and suggestions for improvement.
User Acceptance Testing Discussions
Also allow participants to create their own threads to bring new issues to light. Monitor the threads closely to see which issues are most common throughout the user base and ask for more detail where necessary. Invite developers to join the long-term focus group in order to view responses from beta testers in real-time.
Facilitating a two way conversation between participants and developers is a vital aspect of a successful UAT focus group. Notify participants when work is being undertaken to fix the issues they have discovered and update the group when new patches are live. Not only will this encourage further engagement but also improve the quality of insight as the same issues are not consistently raised.
Benefit: Aligning UAT feedback with the web development process has a number of benefits. Most importantly it ensures that your website will work in real-world conditions, providing you a final chance to fix minor design, performance or technical issues before they snowball post release.
Review user journeys to better understand the impact of UX on the overall online experience and continue to improve designs post release.